Customer Service


    About charges and dispatch timeframes
    Shipping and Delivery is the charge for Internet order processing, item picking, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary. Shipments only occur on weekdays. Saturday deliveries are only available in NZ, for an extra charge. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 13:00 (1pm NZ time). Orders placed late on Friday or on weekends will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping by your local delivery service if multiple attempts are made for delivery.

    Shipping addresses in RD areas of New Zealand need to add an additional NZ$3.99 charge for standard Shipping & Delivery (search for the 'Rural Delivery' item to add to your cart). If you are in NZ your order will usually arrive in 1-2 business days when ordered before 13:00 (NZT). If you are outside of NZ, you should receive your order in 1-10 business days - closer countries and bigger countries usually get delivery faster.

    About your payment timeframes
    Successful credit card payments are notified to us immediately, along with all successful POLi payments, except from ANZ. For ANZ customers who use POLi, there is an extra delay of one working day due to the extra time required to confirm payment.

    About PO Box delivery
    PO Box delivery is available to you if you are in one of the following countries: Australia, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, USA, Vanuatu, and Vietnam.
    Otherwise delivery is usually only possible to physical addresses.