Customer Service


    About charges and dispatch timeframes
    Shipping and Delivery is the charge for Internet order processing, item picking, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary. Shipments only occur on weekdays. Saturday deliveries are only available in NZ, for an extra charge. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 13:00 (1pm NZ time). Orders placed late on Friday or on weekends will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping by your local delivery service if multiple attempts are made for delivery.

    Shipping addresses in RD areas of New Zealand need to add an additional NZ$3.99 charge for standard Shipping & Delivery (search for the 'Rural Delivery' item to add to your cart). If you are in NZ your order will usually arrive in 1-2 business days when ordered before 13:00 (NZT). If you are outside of NZ, you should receive your order in 1-10 business days - closer countries and bigger countries usually get delivery faster.

    About your payment timeframes
    Successful credit card payments are notified to us immediately, along with all successful POLi payments, except from ANZ. For ANZ customers who use POLi, there is an extra delay of one working day due to the extra time required to confirm payment.

    About PO Box delivery
    PO Box delivery is available to you if you are in one of the following countries: Australia, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, USA, Vanuatu, and Vietnam.
    Otherwise delivery is usually only possible to physical addresses.


    We want you to be completely happy with your order.
    If for any reason you are not satisfied, please contact us straight away. Used merchandise cannot be returned unless showing a manufacturing defect. Returned merchandise must include the original packaging and any tags and be in the same condition as when it was received. A restock fee may apply. Contact must be made as soon as practicable and within 14 days. Merchandise must be returned within 30 days of you receiving it.

    When returning a gift, a Scootling Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from our stores and online. Note we observe and comply with NZ consumer law, not your local legislation.

    Returning merchandise by post/courier
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the original packing slip with your item(s). Please use one of the return labels provided, showing on the front of your package to ensure proper return address and credit information.

    Items you are returning
    All items must be unused, unopened, and with original packaging for a credit/refund or exchange to be issued. Some restricted items must be returned using ground transportation.

    Please allow up to 14 days for the processing of your return, as in many cases we need to correspond with the manufacturer.